Refund Policy

Due to the nature of freshly prepared food, refund requests are assessed in accordance with the policy below. 

Catering Orders – Deposit & Refund Policy 

All catering orders require a 50% non-refundable deposit at the time of booking to secure the order date, ingredients, and preparation. 

Cancellations 

Cancellations made more than 72 hours prior to the scheduled pickup or delivery time may be eligible for a refund of any amount paid beyond the 50% deposit. Cancellations made within 72 hours of the scheduled pickup or delivery time are not eligible for any refund. 

Changes to Catering Orders 

Changes requested within 72 hours of the scheduled pickup or delivery time cannot be guaranteed and may not be possible. 

Final Payment 

The remaining balance must be paid prior to or at the time of pickup or delivery unless otherwise agreed in writing. 

No-Show / Failed Collection 

Failure to collect or accept delivery of a catering order does not entitle the customer to a refund. 

Fit for Purpose

If you believe any goods supplied are faulty or not fit for purpose, you must notify us within 24 hours of delivery or pickup. We will investigate and, where applicable, offer a replacement or refund in accordance with Australian Consumer Law.

Exceptions 

Refunds will only be issued if Pinoy Chef is unable to fulfil or cancels the order. 

Approved refunds, where applicable, will be processed to the original payment method within 5–10 business days.